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Customer Support Specialist

Remote   |   Full Time

Osano is hiring a multi-tasker who can handle and deliver on competing priorities and deliverables. Your can-do attitude inspires your team and your speed in accomplishing tasks helps you thrive in a fast-paced, evolving environment. Your incredible attention to details enables you to identify and resolve problems quickly while you gather and analyze information accurately. 


You are technically sophisticated and can read through messages quickly for content and routing to specific departments. You have the ability to take complex ideas and communicate them and your superior communication skills enable you to get your point across completely and effectively. Your adaptability and resourcefulness to drive results create a direct impact at Osano.

We value candidates from all walks of life and are focused on building a diverse team. If you are interested in being part of our inclusive, mission-driven, venture-backed tech startup, where you can do good and do well, say hi!


Responsibilities:

  • Providing Tier 1 support to customer inquiries
  • Reviewing and determining the next course of action based on message content
  • Determining the next steps that meet customer needs quickly and accurately
  • Maintaining accurate information and closing support requests in a timely manner
  • Upholding our Service Level Agreement of 4 business hour response time to all incoming requests


Qualifications:

  • Flexible, well-organized and the ability to work in a fast-paced startup
  • Ability and desire to work independently
  • Excellent written and verbal communication skills
  • 2+ years of relevant experience in a high volume comparable support role at a technology company
  • Proficient in learning new software
  • Experience using a software ticketing system similar to Jira, HelpScout, or ZenDesk
  • Experiencing live chatting with customers


Benefits:

  • Ownership interest/equity in the company
  • Unlimited time-off policy
  • Family-friendly
  • Great health Care
  • Remote work opportunity
  • B-corp with a mission that matters
  • Opportunity to define the culture


Osano is an Austin area startup focused on creating transparency in data. Osano is a B-corp (public benefit corp) which means that, although we are a for-profit company, we are mission-oriented and we wake up every morning with the goal of doing well by doing good.

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